Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume XV, Numbers 1-2, 2004 Senior Editor Editor-in-Chief Paul Licker Oakland University Al Bento University of Baltimore Articles Information Systems Outsourcing Success: A Client-Service Provider Gap Analysis In Pakistan    Usman Waheed and Alemayehu Molla     1 Study And Implementation Of A Decision Support System For Urban Mass Transit Service Planning   Man-chun Tan, Cong-on Tong and Jian-min Xu     14 Case and short studies Lessons Learned for Technology Implementation: $40 Million Frustrations at the DMV   Misty L. Loughry and Jason B. Thatcher     34 Cost-Effectiveness of the Intelligent Classroom for IS Instruction   Raoul J. Freeman     39

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