Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume XVIII, Number 2, 2007 Senior Editors Editor-in-Chief Michael Chung California State University, Long Beach Jane Fedorowicz Bentley College Al Bento University of Baltimore Articles Exploring the Roles of Transaction Costs Reduction and Explicit Coordination in Mediating the Impacts of IOS Use on Buyer Benefits   Zhengzhong Shi     1 An Empirical Investigation of Customer Satisfaction With Technology Mediated Service Encounters in The Context of Online Shopping   Kyootai Lee and Kailash Joshi     18 The Problems of Embedded Information Systems and Embedded Knowledge: Implications For Systems Integration and Knowledge Management   Mark W.S. Chun and Ramiro Montealegre     38 The Development of a Low-Overhead Assessment Method for Irish Software SMES   Fergal Mc Caffery and Gerry Coleman     65

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