Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume XXIX, Number 4, 2018 Associate Editors Editor-in-Chief Michael Chung California State University, Long Beach Jane Fedorowicz Bentley University Al Bento University of Baltimore Assistant Editor Ana Bento The Johns Hopkins University Applied Physics Laboratory Articles How to Measure IT Effectiveness: The CIO's Perspective  Xihui Zhang,Thomas F. Stafford,Ali Murad,Adam Risher, and Jordan Simmons       1 Electronic Shelf Labels: Prototype Development and Validation Using a Design Science Approach   Taewon Suh,Hyung-Sin Kim,Jeongil Ko,Vishag Badrinarayanan, and Aewoong Bahk     23 Exploring Social Media Analytics on Community Development Practices   Di Shang and Mohammed Ghriga     39 A Comparative Content Analysis of The Services of Arab Parliamentary Websites   Majdi Soubhi Arrif     49

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