Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume VI, Number 1, 1995 Senior Editor Editorial Coordinator Dr. Albert Lederer University of Kentucky Karin Rivera University of Kentucky ARTICLES The Relationship Between Software Project Characteristics, Case Technology, and Software Development Productivity    Ronald H. Rasch, Andrew D. Cuccia and Tarek Amer     1 Assessing Hospital Efficiency over Time: An Empirical Application of Data Envelopment Analysis   Robert W. Rutledge, Sharon Parsons and Richard Knaebel     13 External Cooperative Relationships in Information Technology Management: Alternatives, Challenges and Management Response   Patricia Lash, Joyce Elam and Daniel Robey     25 Information Technology's Use in Measuring Service Quality: Case Study at Total System Services, Inc.   Shetan S. Sankar, Nancy Davidson and Marc Miller     33 BOOK REVIEWS Information Technology and Workplace Democracy   by Martin Beirne and Harvie Ramsay (Editors)    Reviewed by Eliezer Geisler     41 The Technology Payoff: How to Profit With Empowered Workers in the Information Age   by Gerald M. Hoffman    Reviewed by Yair M. Bahad     43 Systems Analysis and Design: Best Practices   by James Wetherbe and Nicholas Vitalari    Reviewed by Mohan Tannirv     45

This page was last updated on December 30, 2004. This page is maintained by the JITM Editor-in-Chief who can be reached at abento@ubalt.edu. Although we will attempt to keep this information accurate, we can not guarantee the accuracy of the information provided.