Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume X, Number 3-4, 1999 Senior Editor Editorial Coordinator Dr. Albert Lederer University of Kentucky Karin Rivera University of Kentucky ARTICLES The Triangular Structure of Key Actors in Outsourced IS Projects    Sang-Kon Lee, Jinjoo Lee and Hyunsik Shin.     1 The Perceived Need and Usage of Project Management Control During the Implementation of Systems Development Methologies   Tom L. Roberts, Jr., Rusell L. Purvis and Monica J. Parzinger     25 Software Process Improvement Development an Empirical Perspective   Jean-Pierre Kuilboer and Noushin Ashrafi     35 Developing and Evaluating methods for User Satisfaction Measurement in Practicee   Marie Christine and Lynn Bouchard     49 Plugging the Knowledge Drain: Strategies and Technologies for Acquiring Knowledge in Lean Organizations   Kathy Stewart, Veda Storey and Daniel Robey     59

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