Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume XXIII, Number 4, 2012 Senior Editors Editor-in-Chief Michael Chung California State University, Long Beach Jane Fedorowicz Bentley University Al Bento University of Baltimore Assistant Editor Ana Bento The Johns Hopkins University Applied Physics Laboratory Articles Investigation of Predictor Factors in Project Management Performance    Norshima Humaidi       1 Assessment of the Effectiveness of ERP Systems by a Fuzzy Logic Approach   Zahir Alimoradi,Mohammad Ali Kohansal, and Nasim Talebi     10 Customers' Personality, Their Perceptions, and Green Concern on Internet Banking Use    Myung Ko, Ruben Mancha, Nicole Beebe, and Hyun Shik Yoon     21 Critical Skills To Be Competent and Relevant IT Personnel: Do Today's IT Personnel Possess Requisite Skills?   Mike Taein Eom and Cheehwan Lim     33 A Structured Stakeholder Self-Identification Approach for the Deployment of Public Information Systems: The Case of Surveillance Technology in the City of Pittsburgh    Enrique Mu, and Howard A. Stern     50

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