Journal of Information Technology Management (JITM) ISSN #1042-1319 A publication of the Association of Management Table of Contents Volume XX, Number 3, 2009 Senior Editors Editor-in-Chief Michael Chung California State University, Long Beach Jane Fedorowicz Bentley College Al Bento University of Baltimore Assistant Editor Ana Bento The Johns Hopkins University Applied Physics Laboratory Articles Extent of Adoption of EDI by Singaporean SMES: A Survey of Practices    Ping Li and Joseph M. Mula     1 The Market Presence of IT Applicationsy   Sock H. Chung, Bruce R. Lewis and R. Kelly Rainer, Jr     14 The Impact of Expectation Disconfirmation on Customer Loyalty and Recommendation Behavior: Investigating Online Travel and Tourism Services   Andrea Stach and Alexander Serenko     26 Service-Oriented Architecture Adoption: Key Factors and Approaches   Andrew P. Ciganek, Marc N. Haines and William D. Haseman     42

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