Journal of Information Technology Management (JITM)
ISSN #1042-1319

A publication of the Association of Management

Table of Contents
Volume XX, Number 3, 2009

Senior Editors Editor-in-Chief
Michael Chung
California State University,
Long Beach
Jane Fedorowicz
Bentley College
Al Bento
University of Baltimore

Assistant Editor

Ana Bento
The Johns Hopkins University Applied Physics Laboratory


Extent of Adoption of EDI by Singaporean SMES: A Survey of Practices    Ping Li and Joseph M. Mula     1
The Market Presence of IT Applicationsy   Sock H. Chung, Bruce R. Lewis and R. Kelly Rainer, Jr     14
The Impact of Expectation Disconfirmation on Customer Loyalty and Recommendation Behavior: Investigating Online Travel and Tourism Services   Andrea Stach and Alexander Serenko     26
Service-Oriented Architecture Adoption: Key Factors and Approaches   Andrew P. Ciganek, Marc N. Haines and William D. Haseman     42

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